Shipping & returns

Delivery and returns

Shipping

How quickly will it arrive?

I post all my products on the day of or the day after the order is received, if they are a stock item.

I knit my made-to-measure orders in the sequence they arrive in, so there may be a delay in the delivery of your bespoke jumper, hat or snood, especially in the winter months and the run up to Christmas — but the wait will be worthwhile!

If your order is needed for a specific date, please just email or message me for an idea of how long your order is likely to take.

Check the dispatch time on each item on the Etsy site for an estimated time between order and postage.

Prices: prices on this website are UK prices in pounds. Etsy shows prices in your local currency, and prices for US buyers include import tariffs.

Returns

Returns policy

Returned items must be in pristine condition with no sign of wear or tear or dirt before a refund is given.

The buyer pays for the return postage and this will not be refunded by the seller.

I always combine postage if more than one item is ordered.

Ready to treat your Prima Dogga?

All our jumpers and accessories are sold through our Etsy shop.
Got a question first? Just get in touch.